At Calm 360 Physiotherapy Clinic (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.calm360.ca), make use of our services, or interact with us in other ways. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect We collect personal information to provide you with high-quality care and services. The types of information we collect include:

• Personal Information: When you schedule an appointment, inquire about services, or communicate with us, we may collect your name, contact information (such as phone number and email address), health information, and payment details.
• Health Information: For treatment purposes, we may collect medical history, current health conditions, treatment progress, and other information relevant to your physiotherapy care.
• Usage Data: We may collect information about how you access and use our website, such as your IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information We use your personal information to:

• Provide physiotherapy services, consultations, and treatment.
• Communicate with you regarding appointments, follow-ups, and treatment plans.
• Process payments and billing.
• Improve the quality of our services and website functionality.
• Respond to your inquiries or feedback.
• Send promotional or informational communications, if you opt-in to receive them.

3. Sharing Your Information We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

• With Healthcare Providers: We may share your personal and health information with other healthcare professionals, such as physicians or specialists, if required for your care.
• Service Providers: We may share your information with third-party service providers who assist in running our business, such as payment processors or IT support services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., court orders, subpoenas).

4. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Your Information We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
• Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience, analyze website usage, and personalize content. You can manage cookie preferences through your browser settings.

8. Links to Other Websites Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Calm 360 Physiotherapy Clinic
Address: 306 Dundas St W #100th, Whitby, ON L1N 2M5, Canada
Email: info@calm360.ca
Phone: 905-668-8360