Cancellation Policy

We require the MINIMUM of 48 hours notice to cancel/reschedule an appointment or make changes to the duration of a session

This allows other clients the opportunity to book in your place while showing consideration for the therapist’s time. Failure to provide 48 hours’ notice will be considered a missed session and the client will be billed in full.

To make changes to your scheduled appointment, please contact us by phone at 905.668.8360 or email: info@calm360.ca at least 48 hours prior to your appointment to avoid a cancellation fee being charged to your account.

Last Minute Cancellation Fee:

100% of the cost of the scheduled appointment for appointments canceled with less than 48 hours of notice.

No Show (Missed) Appointment Fee:
100% of the cost of the missed appointment.

Note: In the case of one of our therapists calling in sick, injured or experiencing a family emergency, we will do our very best to give you as much notice as possible and to arrange for an alternate appointment time with another therapist or your regular therapist as soon as possible.

Appointment Day

Please arrive early to your first appointment to allow yourself enough time to fill out any missing paperwork. You will be required to pay for the full fee of your scheduled appointment if you arrive late to the appointment.

Direct Billing to Insurance

IMPORTANT THINGS TO KEEP IN MIND WHEN USING DIRECT BILLING

We cannot always guarantee that your claim will go through. If we are unable to submit your claim: You will be required to pay in full for your appointment.

It is the responsibility of the policyholder for direct billing to find out if they require a doctor’s note for their treatments as well as knowledge of any other restrictions, benefit maximums, deductibles, or co-payments.

It is the responsibility of the policyholder when direct billing to contact the insurance company to resolve any of the following issues:

• the claim is denied (sometimes an audit is being done).
• the claim is being paid out to the member and not the clinic.
• the insurance company denies a claim due to requiring additional information.

All clients have to be set up for direct deposit and have an account with their insurance company in order for Calm360 to be able to put through any payments through direct billing.